Renter Question

PlatePass® Response

1.      How does it work?

·        Customers automatically opt in to use PlatePass® when they use the EZ TAG (non-gated) lanes in Houston.  When rental cars use these lanes, the toll system identifies the car and charges the posted toll to the Rental Agreement.  There is no charge for PlatePass® unless you use it. 

2.      How many tolls will I hit?

·        The Harris County Toll Road system covers approximately 103 miles of roadway in the Houston / Harris County area. There are a total of nine mainline plazas, seven of which are along the Sam Houston Tollway and two on the Hardy Toll Road.

3.      Where can I use PlatePass®?

·        In Houston, anywhere you see a signed EZ TAG lane, which is non-gated. If the renter enters a cash only or coin lane, then the renter will have to pay cash.

4.      Don’t EZ TAG holders get a discount on the toll amount?

·        A discount is only applied for EZ TAG or other toll road customers who have an account and use tags.

5.      What if I have my own transponder?

·        If you bring your EZ TAG with you in the rental car during the trip, PlatePass® will not be used or activated.  It is in the customer’s best interest to call and notify their toll company (HCTRA 281-875-EASY) if they will be using their tag in a rental car along with the vehicle details.  If a customer feels that they have been double billed, they can contact PlatePass® customer service at 1-877-411-4300.  This can only happen if their tag was not activated or read by the toll system when the customer passed through the toll lane. In this case, if the person can prove that they are an EZ TAG customer, they can receive a refund for the PlatePass® charges by calling PlatePass® customer service.